Our standard check-in time is 3:00 PM and check-out time is 12:00 PM. Early check-ins and late check-outs are subject to availability.

You can reach us within a 30-minute drive from Dubai International Airport (31km) and a 1-hour drive from Abu Dhabi International Airport (106km).

Yes, we offer airport transfer services. The one-way price is AED 425 for our Tesla hotel shuttle.

Yes, please inform us in advance if you require airport/hotel transfer services.

Yes, we provide complimentary valet parking for guests using the hotel facilities. For guests not utilising the hotel facilities, parking is complimentary upon reaching a minimum spend of AED 100. Otherwise, charges of AED 50 for six hours and AED 30 for every additional hour will apply, along with AED 200 for overnight parking.

Upon check-in, a pre-authorisation via credit card or cash deposit is required. This is held for any incidental charges such as restaurant dining, beverages, or telephone charges during your stay.

If there are no outstanding charges at the time of departure, the full security deposit amount will be refunded.

Residences

At check-in, guests will be required to pay a pre-authorisation amount to cover incidental charges such as dining, beverages, or telephone charges. This can be paid via credit card or cash.

AED 2000 – 1 night

AED 4000 – 2 nights

AED 5000 – 3 nights and above

Alternatively, if you prefer to provide assurance with your credit card, a pre-authorisation of the room stay and taxes plus AED 500 per room per night will be charged. If paying by cash, it will be room & taxes plus AED 500 per room per night, along with an additional AED 500 deposit as a guarantee for damages.

Via Credit Card

The credit card must be under the name of the guest who has made the booking, unless arranged with the property prior to arrival. During check-in, your credit card will be requested, and an authorisation for the available amount will be processed. No amount will be deducted from your credit card during this process unless advised otherwise by reservation staff.

Via Cash

During check-in, you will be requested to pay the full amount of your stay (minus the deposit already paid) upfront. If no outstanding charges are found at checkout, the security deposit will be fully refunded.

NOTE FOR ALL GUESTS

It is a legal requirement that guests present a valid physical Emirates ID, passport, or GCC National ID for check-in. This applies to every individual staying in the room or visiting, without exception.

No other ID cards, including soft copies of the aforementioned IDs, are accepted as per legal requirements.

The maximum occupancy in any room category includes the main guest, accompanying guests, and visitors. If the designated number of occupants for a particular room category reaches the maximum limit, no additional guests or visitors will be allowed to stay/visit the room.

Guests are required to present a physical credit card upon check-in for payment and pre-authorization toward room and incidental charges

Yes, FIVE has a First-in-Class Concierge Service and our FIVE Tribe Members at the FIVE Life Experiences Desk in the lobby can take your stay to the next level. We can make reservations at any of our culinary hotspots, arrange airport transfers or local transportation, and assist with other special requests. Guests with a ‘FIVE-Styled’ sense of adventure can head to our FIVE Life Experiences Desk for a wide range of activities from desert dune bashing to skydiving, Arabian Gulf cruises, and city excursions. Guests can also make direct bookings at our Food and Beverage Desk, located in the lobby, to experience the ‘Vibe at FIVE’ at any of our award-winning culinary concepts, lounges, or nightclubs.

We recommend smart casual, business attire, or national dress. Swimwear is appropriate on the beach, around the swimming pool, and in the spa area.

We recommend United Arab Emirates Dirhams (AED).

The maximum occupancy in any room category includes the main guest, accompanying guests, and visitors. If the designated number of occupants for a particular room category reaches the maximum limit, no additional guests or visitors will be allowed to stay/visit the room.

It is a legal requirement that guests must present a valid physical Emirates ID, passport, or GCC National ID for check-in. This applies to every individual staying in the room or visiting, without exception. No other ID cards, including soft copies of the aforementioned IDs, are accepted as per legal requirements. Physical driving licenses are accepted only for UAE Nationals.

The maximum occupancy in any room category includes the main guest, accompanying guest, and visitors. If the number of occupants designated for a particular room category reaches the maximum limit, no additional guests or visitors will be allowed to stay/visit the room.

Guests are required to present a physical credit card upon check-in for payment and pre-authorisation towards room and incidental charges.

We have a no loud music policy after 10:00 PM. Please refrain from playing loud music in or outside your room after 10:00 PM to avoid inconvenience to other guests and residents.

Speakers, whether small or large, are not allowed in any room category. They can be stored at the bell desk.

Smoking inside any room category is strictly prohibited. An ashtray is provided on the balcony/terrace for guests who wish to smoke outside. Shisha is strictly prohibited inside the room on the balcony/terrace. Any guest found in breach of the hotel’s non-smoking policy will be charged penalty fees of AED 1000 (minimum charge).

All items in the room are available for purchase. Should any item be taken from the room upon departure or found damaged, the price of the item will be charged to the credit card on file.

Self-parking is not permitted. Our valet services are operational 24 hours for your assistance.

You can choose from our comfortable pillow menu range. Our pillows are filled with microfiber and are hypoallergenic.

We offer Superior and Luxe Rooms, as well as a variety of Suites. All rooms feature standalone luxury bathtubs and rain showers, while suites additionally include a separate living room.

The inclusion of breakfast depends on the type of package you have selected. Guests with Bed and Breakfast packages receive complimentary breakfast, while Room Only guests will be charged for breakfast.

Yes, all rooms are equipped with fully stocked mini-bars, which we refer to as Refreshment Centres. These have been custom-designed to complement the room interiors.
Extra Beds

Extra beds are available upon request at an additional charge of AED 200 per bed per night.